February was full of changes for everyone on the Hudl team. With more than a dozen new hires coming down the pipe, and veterans changing roles left and right, there hasn’t been a dull moment since 2013. Hudl Support had a part in those changes, but we promise they’re for the better! We were already dedicated to providing you world-class support, but realized tallying the monthly numbers didn’t mean much if we weren’t comparing them to anything. So we came up with some new goals that we’re pretty excited about.
Clinic season hits us in the face much like winter in Nebraska. But before you know it, some of the busiest weekends of the year are behind us. It’s been an extremely hectic February for Hudlies, but we just keep truckin’ along as the madness continues into March. Over the next two weeks we will have reps at 22 clinics across 17 states. We’ll continue to hit each and every Glazier and Nike COY clinic, as well as attend our first Clinic of Champions in Reno, Nev.
As word about Hudl Campaigns continues to spread, numbers continue to grow. More teams are coming on board with campaigns of their own, thinking up new ways to raise more money than the teams before them. We mentioned how it helped a couple of youth teams back in December, but now it’s time to talk winter sports. With only five players participating in the campaign, one basketball team raised nearly $1,000; and a Missouri wrestling team with years of discount card experience has a new favorite way to fundraise.
We made Hudl history the first week of February with 20 clinics in one weekend! And surprisingly, it all went down without too many travel issues. We may not be able to say the same over the next couple of weeks with all of these winter storms becoming big enough to name. (Speaking of which, it would be nice if all of this snow came down on a Monday or Tuesday, rather than the middle of week.)
With a new year in Hudl Support comes a new face. We welcomed Haleigh Riggle to the team in January, and she’s been kicking butt and taking names from day one. She might even put the rest of us out of work. Luckily, we’ve stayed busy enough that it’s still too much for just one person to handle. Take a look at what we mean:
One of the biggest success stories throughout our company’s history has been the ability to get out and see coaches in person. That exciting and busy time of year is here, as we’re about to hit upwards of 150 clinics from coast to coast (and beyond). A bulk of those clinics take place from January to April, including all 34 Glazier and 16 Nike COY clinics. It’s also likely you may see some of our smart, good-looking reps at a state association or athletic director clinic near you.
To be honest, our 2014 AFCA trip didn’t get off to the start we wanted. Flight issues stranded eight Hudlies in Chicago on Saturday afternoon and left us with only five people to set up the Octagon exhibit at the Indianapolis Convention Center. But what started as a crappy trip actually ended up being the polar opposite after visiting with coaches for the next three days. After all, we got to hear these quotes…
The biggest football clinic of the year kicks off 2014, so we’re sending 21 Hudlies to Indianapolis this weekend to meet with an estimated 8,000 high school and college coaches at the annual American Football Coaches Association Convention. And it couldn’t have come at a better time.
2013 is over and done with, and it was a blast for our support team. As usage continued to grow at an incredible rate, we saw another record year in terms of coach interactions. But you don’t have to take my word for it, let’s look at the numbers!
2014 may have just started, but is it ever too early to spice things up? We don’t think so. That’s why we’re excited to announce our brand new pricing for Hudl Play Tools. Now, Hudl Playbook and Practice Scripts come as a pair available for $199 a year.
With the high demand for Playbook and coaches’ dedication to Practice Scripts since its 2012 release, it only makes sense to bundle ‘em up and give everyone on your staff exactly what they need to dominate.
Christmas is next week and there’s a chance you still have some shopping to do - plenty of Hudlies are in the same boat. Some people are just impossible to shop for. They might already have everything they need, or maybe they don’t have a list, but we have just the thing. Whether you’re out to find the perfect gift for your players, your wife, Mom, Dad, your best friend or a Secret Santa, a Hudl Keepsake is perfect.
Since the launch of Hudl Campaigns earlier this year, hundreds of teams have taken advantage of the chance to create their own page to appeal to parents and fans. Success spanned across all levels and sports, and most teams have earned enough to pay for their Hudl subscription and then some.
As football season continues to wind down and basketball season starts to pick up, our phone call and email numbers are still dropping, which is awesome. It means that while more teams are adopting Hudl, our software updates and push in tutorial, training session and social media usage are making our coaches smarter – so we just aren’t needed as often. Let’s take a look at some November stats.
Earlier this month, our Coach Swap adventures came to an end in the nation’s capital where Kyle, Erik, Jason M. and I witnessed the long-standing rivalry between Oakton High School and Westfield High School. We scheduled our visit around a rematch of last year’s Regional Championship, which Oakton won 24-16. Oakton, located in Vienna, Va., came into this year’s match-up 4-4 on the year.
After six stops and 4,808 miles traveled, we are happy to say we exceeded expectations on our first ever basketball-focused Hudl Up Tour. More than 300 coaches helped us break new ground and refreshed their Hudl skills before hitting the hardwood this winter. Our attendees on both the high school and collegiate level ranged from beginners to advanced users.
And just like that, support falls off a cliff. Well, it wasn’t quite that dramatic of a drop, but it was nice to catch a breather in October. As usual, let’s talk some numbers.
We took only 8,463 calls last month, which was almost 5,000 less than September. Looking back at 2012, our numbers have been down all football season in terms of support calls. August through October of 2012 saw us take 41,776 calls. Those same three months in 2013 only saw us take 34,709.
A little over a week ago, we wrapped up our first-ever international tour: a ten-day journey through five cities spanning over four countries. We met with over 100 coaches, so it took a while to get our bearings after arriving back in the States.
We were surprised at how similar the European coaches’ comments, questions and feature requests were to the ones we get in the U.S.
About five years ago, the first Hudl recruiting package was sent from a high school coach to a college recruiter. We didn’t know it then, but that email changed college recruiting forever.
High school coaches no longer needed to spend countless hours burning DVDs and mailing them to colleges all over the country. College recruiters could see an athlete’s video in seconds rather than waiting weeks for film to arrive. The concept of receiving film through the Internet was new, but we hoped that simplicity and convenience would win out over “the way it has always been done.”
Basketball season is just around the corner and we’re as excited as these guys as we embark on our first ever basketball-focused Hudl Up Tour. Last night, we saw 40 coaches in St. Louis, and will continue the first half of our six-stop tour with Indianapolis and Columbus later this week.
With games in full force now, our support team has been working extra hard to make sure we’re getting questions answered and issues resolved. Sure, we haven’t seen our families in weeks, but neither have you, so it’s a team effort. Let’s have a quick run through some mind-bottling numbers from September.
The beginning of football season creates a lot of craziness and chaos in the Hudl office. We decided to keep the streak going with the announcement of two new Hudl Up Tours coming this fall! Each stop is scheduled to last two hours with three different sessions planned. Oh, and it’s totally free. Here’s what’s happening:
Rick Sparks and the Wheaton Rams (Ill.) first heard about Hudl through the coach’s grapevine – word of mouth from other youth coaches, as well as local area high school programs.
Atlanta Colts (Ga.) Draft Coordinator, Grady Thrasher, found Hudl in an article from a simple Google search back in 2009. They started league-wide with Hudl for their 31 teams in 2012, after their travel team demoed Hudl to the board.
Hello. How ‘bout that ride in? I guess that’s why they call it Hudl Support. August is officially over and we’re still trying to figure out what’s going on in life. You’d think that we’d know what we’re getting into, but looking at the numbers is still a shock to the senses. Halfway through our busiest two months in support, let’s recap the numbers:
Hudl Campaigns are officially out of beta and available to everyone. They’re almost too easy to put into words: You answer a few questions about your team and its mission, we do the heavy lifting by building a customized page, and your players spread the word through email and social media.
Five minutes of work and a couple clicks of the mouse can earn you and your team thousands of dollars.
July is over and we can definitely tell football season is getting closer. We saw a pretty dramatic uptick in every method of communication, which is exactly what we wanted. As we start the craziest couple of months we’ve ever had in Hudl Support, let’s reflect on the last “free” month of the year.
April showers brought May awesomeness to the Hudl support team. Even though our call numbers continue to go down, we tried to step our game up in other areas. With football season just a couple months away, we’re trying to make sure we’re ready for you!
Before we get to May’s particulars, how about a little gauge of 2013 compared to 2012? As of last week, we’ve taken almost 21,000 calls this year. That’s less than a quarter of the 85,000 we took by the end of last year. “But Hudl,” you’re probably thinking, “we’re five months into 2013. Does that mean you’ll get 60,000 calls in the next seven months?” Our answer is no.
Think about some of your favorite sports teams. Outside of a championship, what’s the one thing you want from them? Inside information. You read the newspaper, watch ESPN, and check Twitter, but do you ever really get enough?
Now, think about the team you coach. Your team’s supporters - fans, parents, and alumni - are in the same boat. They want to know more, and chances are they’re willing to pay for it, as long as it helps the team.
You’re sitting on a pile of money and you don’t even know it.
You already ask your supporters to buy cookie dough, discount cards, pizzas - things that don’t excite them. Instead, give them something they actually want: an Insider Account.
So, April is officially in the books and we’re getting a little antsy here on the support team. This is the second straight month we’ve taken fewer than 3,500 calls and frankly, we’re worried you guys might not like us as much anymore.
We’re sure you’ve just been busy with other activities, but we’re starting to get a little lonely. Here’s the breakdown.
Even though March traditionally corresponds with madness in the world of sports, it was pretty calm for our Support team. In fact, in terms of calls, it was our slowest month in almost two years! It was also the first month we’ve had more emails than phone calls since… well… ever.
We appreciate all of you spreading the love in so many different ways. Here are the stats for you.
March Madness doesn’t carry the same meaning on the Hudl clinic circuit, as it marks the end of our yearly run at 32 Glazier and 17 Nike COY clinics. That makes us sad, so we’re ramping up our plans for the 2013 Hudl Up Tour: an 8-week, 37-stop excursion beginning April 2 in Omaha.
Don’t think we’ll just sit around and watch basketball all month - we will still carry a strong presence at nearly 40 clinics in 23 states, including several in the next three weeks. Then, keep an eye on our blog, Twitter and Facebook for more information on the 2013 Hudl Up Tour. We have several ideas that will hopefully get you excited to come out and see us.
Love was certainly in the air for our Coach Relations team in February. We had our slowest month since June 2012, which allowed us to send a ton of Hudlies from our team out to clinics around the country to spread the Hudl love.
It also gave some of us the chance to test our athletic abilities. Take a look at these numbers.
Ninety-five clinics down, and about 139 to go. Last week concluded another busy traveling weekend, as we had 15 clinics. Except for winter storms delaying travel for a few of our employees, it was a successful weekend reaching coaches from coast to coast.
This week alone, we’ll hit 15 more clinics. Luckily, we have plenty of travel lovers in the office who help make this possible.
Clinic season is in full swing and we’re excited to send many of our 70 employees and field reps across the country to meet and chat with all of you. We plan to attend over 150 clinics throughout the calendar year, several of which are taking place in the next couple months.
No matter where you are, be sure to find our booth and ask any questions about Hudl or just snag some free swag.
As we wind down our busiest support season yet, we’re beginning to enjoy a little time to breath in between calls. The calls and emails are starting to slow down, but we’re still finding ways to keep ourselves busy. Regardless, we love helping our coaches out, so don’t hesitate to call, email, or chat us if you have any questions or issues.
I know it’s probably hard to believe, but August is usually our busiest month of the year in Hudl Support. With teams around the country getting their first games underway, we’ve been working hard to answer your calls, emails, and chats.
The football season is upon us and our support crew is ready to help you have your best season yet! We’re offering extended hours, including weekends, starting August 18 for our Silver and Gold partners. As always, Platinum will have 24/7 support.
Here are the extended season support hours for our Silver and Gold partners.
Lincoln, Neb. – Hudl has made its second acquisition of a top competitor in less than a year as it announced its purchase of APEX on Tuesday morning.
“This acquisition is another big step for Hudl,” said David Graff, Hudl’s CEO. “APEX is a well-respected competitor and we are excited to bring their customers into the Hudl family.”
The acquisition will provide coaches more teams to exchange video with and expose a broader pool of athletes for recruiters. Last July, Hudl acquired its top competitor, Digital Sports Video (DSV), to nearly double its client base and gain control as the top video editing company in the nation.
It’s hard to believe we’re already finishing up week four and heading into week five of the Hudl Up Tour. We continue our trek across the south next week as Miranda leads some Hudlies to four different stops.
Last week’s Hudl Up Tour had us traveling west. Brandon led a group of Hudlies from Salt Lake City to Phoenix and from Phoenix to Los Angeles. We’ve been having a lot of fun along the way–meeting coaches and talking football and Hudl. Remember to fill out your post tour stop survey so we can keep improving these for future stops and next year’s tour.
The Hudl Up Tour is officially underway. After a great first stop in Denver, we’re heading further west this week. Brandon, along with a pack of Hudlies, will be hitting the open road on Tuesday for our first batch of tour stops.
The Hudl Up Tour kicked off tonight in Denver. Even though it’s underway, it’s not too late to sign up for a stop in your area. We still have spots open along the tour. Still need convincing? Here are a few reasons you should be there.
If you’ve called or emailed us before, chances are you’ve gotten one of our surveys. You might fill it out, you might not. Either way, we take the survey results seriously.
Hudl was created to help coaches win, and in support it’s no different. We look through every single survey, good and bad, and follow up with everyone who has a suggestion or doesn’t get their issue resolved.
If you haven’t seen one before, we ask you to rank us (awesome, average, or awful) on our knowledge, courtesy, and response time. Here are some support stats from 2011: