Have you ever used a product and run into a problem, but wanted to avoid contacting the company to get that problem resolved? At some point you might think, “Hey, I’m pretty tech savvy! I could probably solve this myself if they would just give me a couple of steps.” You’re not alone.
In a 2013 survey conducted by Zendesk, 67% of people said they would prefer to solve a problem themselves rather than speak with a company’s representative. And that 67% is in luck! We just created a whole new page listing our most common issues and steps to fix them yourself. Whether it’s a Wednesday afternoon or 2 a.m. Saturday morning, you can tackle your issue head on. Here’s a preview of what’s covered:
Every once in a while, we’ll run into DVDs that Mercury just doesn’t like. With Handbrake, you can take the game film from that disc and save it to your desktop as an MP4 for a much easier upload.
A handful of coaches call in asking why their camera won’t appear as a device in Mercury. Just open your camera’s menu to change a couple of output settings and you’ll be uploading in no time.
Even when you’re working in Chrome, there may come a time where videos become glitchy or all you see is black. It’s probably time to update those video drivers! Every computer is a little different, so be sure to look in the right folders under Control Panel.
Using a Hudl Remote is easy – once you have that driver up and running. There’s actually an installer hidden in your Hudl.com library. Find it in the menu under your video player and get to work with that new remote.
None of this is to say we don’t enjoy talking to you – we’d still love to hear from all of the coaches out there. This is just the express lane to getting your problem solved! If you still prefer to contact us, our awesome support team is still available from 7 a.m. to 7 p.m., Monday thru Friday. And we don’t take use of the word ‘awesome’ lightly: We answered 98% of our calls within three minutes in June. Prefer to email? Our average response time is 19 minutes.
Everyone’s a handyman at heart, so take a stab at fixing some stuff yourself. Just know we’re always here if things don’t go as planned.