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Speaking Support

Here in support, “you sound like you’re speaking another language” is a statement we get a lot. We really try to put everything in layman’s terms, but we understand – sometimes it still sounds like something you’d like to run through Google Translate. Since Google Translate doesn’t have a “support” translation function, we decided to come up with one for you.

Hardware vs. Software

Hardware is a tangible component – a remote, a camera or your physical computer.

Software is, generally speaking, what tells the hardware what to do to accomplish a task. Hudl Mercury, Microsoft Word, and iTunes are all software.

Downloading vs. Uploading

These are the most frequently confused term, which ends up taking us a little longer to figure out the actual problem.

Downloading only refers to times when you are putting something from the Internet on your computer.

Uploading is when you are sending files from your computer, camera, or phone to the Internet. Any time you’re using Hudl Mercury, you’re uploading your video.

Web browser

This is the application you use to access the Internet. The most popular web browsers are Google Chrome, Internet Explorer, Safari and Firefox. If you’re looking for the smoothest Hudl experience, you’ll want to use Google Chrome on a PC, or Safari on a Mac.

Operating System

The operating system is essentially what makes your computer, tablet or smart phone function – anything you do on those devices is regulated by your operating system.

On a PC, Hudl is supported on Windows XP, Windows Vista, Windows 7 and Windows 8 operating systems. You can figure out which version of Windows you’re on by going to the Start Menu, right-clicking on “Computer”, and selecting “Properties”. On a Mac, any current version of OSX will allow you to use Hudl.com, but you will need OSX Lion or newer to run Mac Mercury.


In general, a driver is a program that allows the computer to communicate with a hardware device. You may not even know these are running on your computer, but they’re very important to hardware functioning properly. The two drivers you’ll hear us talk about most often are video drivers and Hudl Remotes. Your video driver is what allows software applications to communicate with your video card. If your video driver is outdated, that communication starts looking like it’s been run through Google Translate too many times. When this happens, you might see choppy video playback, slow motion video, or no video at all.

Hard Drive Camera vs. Mini DV Camera

When we say hard drive camera, we’re referring to any camera that films in a digital format, whether it writes to the internal camera memory, an SD card, or a flash drive. A Mini DV camera films to Mini DV tapes. Mini DV cameras are an older, less reliable technology, so we always recommend using a hard drive camera.

Hopefully this clears the air for coaches calling in with any Hudl issues. The more clear you can be in explaining what’s going on, the sooner we can pinpoint the issue, fix Hudl and send you on your way. As always, let us know if you ever need anything!

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