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Top Questions Answered By the Support Team

Raising Hand Questions Hudl

It’s clear we are in the heat of the football season: Tailgates are setting up in parking lots around the country, diehards are managing their fantasy teams in their free time, and Hudl.com is seeing record usage! With more people watching video on Hudl.com than ever before, we’re getting more questions about Hudl. We wanted to put all these questions in one place for your convenience.

Q: How do I delete a project from the Hudl Video Editor?

A: You’ll need to delete the project from the My Documents folder in Windows. It’s just a few easy steps:

  1. Open the My Documents folder.
  2. Open the Video Editor Projects folder.
  3. Locate the folder with the project name and delete it.

Whenever you create a project, the Video Editor tries to put the project in the My Documents folder by default. However, we do give you the option to create the project folder elsewhere on your computer. If you choose to put it somewhere other than the My Documents folder, you’ll simply have to locate the project folder and follow steps two and three.

I know you’re asking yourself “Why didn’t you just include a delete button in the Video Editor? Wouldn’t that have been a little easier?”

Easier, yes, but prone to being clicked by mistake. Ever spent the time loading, cutting, and publishing video, only to have it suddenly deleted by mistake? Not a pleasant experience. Adding a few extra steps to the process reduces the likelihood that you would delete your game video accidentally.

Q: Does Hudl work on the iPad / iPod Touch / iPhone / Android?

A: That’s a negative. Hudl requires Microsoft Silverlight to play back your video, create annotations, and build presentations. Currently Silverlight isn’t supported by the iPad, iPhone, and iPod systems. Don’t worry though - we are actively exploring a complete Hudl experience for your mobile device.

If you really want video on your mobile device, you can try downloading a playlist from Hudl.com and manually loading Hudl’s MP4 files onto your device (the video files will be in the project folder). You won’t have any of your data, but MP4 files work natively on Apple devices and the HD video looks sweet.

Q: How do I burn a DVD of my player’s highlights on Hudl?

A: Once you or your players have tagged their highlights on Hudl.com, the Hudl Video Editor will let you burn a DVD of those highlights.

Burning a DVD from Hudl is a two-step process:

  1. Download the project from Hudl.com into your Video Editor (you can skip this if the project is on your computer in the Video Editor already): http://www.hudl.com/tutorials/dowloadaproject/
  2. Burn the project to a DVD: http://www.hudl.com/tutorials/hveburnplaylist/

Q. I’m tagging highlights in my game footage on Hudl, but some clips aren’t appearing on my team or my player highlights pages – what’s going on?

A: If you have multiple angles of game footage in Hudl, it’s likely those extra angles haven’t been made public. The wide angle will always be set as the default angle and you can make any of the other angles public manually by going to your Manage Highlights page. You can tag any clip as a highlight, but if the angles aren’t made public, they won’t appear on your public highlight page.

To make more angles public, a Team Administrator on the account will need to manage your highlight security on Hudl.com:

  1. In your Hudl.com account, click the Manage button at the top of the page.
  2. Select Highlights.
  3. Scroll down to Video Angles.
  4. Check the boxes next to the angles you would like to appear on your Highlights page.

Once you adjust your highlight settings, the tagged clips will appear on your Highlights page.

Q: I’m trying to change one of my player’s email addresses in their roster, but I can’t even click in the box for their email address–why can’t I edit it?

Coaches are able to change players’ email addresses before the player has logged into Hudl for the first time, but once they have logged in, only the player can change their email address.

If your player no longer has access to the email account tied to Hudl and they cannot remember their password, let us know.

Didn’t get your question answered? You might find answers on our Tutorials and Support page. Otherwise, email us at support@hudl.com or call at 402-817-0063.

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